Privacy policy
Last updated: September 29, 2026
Who we are
Estamos Bien is an app that lets a family confirm in seconds that everyone is OK. It is provided by Hayden Lema ("we"). For any question about your data, write to hola@estamosbien.app.
What data we use and why
- Your phone number: to create your account and sign in with a code sent by SMS.
- Your name and language: so your family knows who you are and so alerts reach you in your language.
- Your families (circles): which circles you belong to and whether you are an admin.
- People without a phone: the name (and, if the admin adds it, the phone number) of kids or grandparents an adult adds so they can check them in. An adult in the family adds this data and is responsible for having permission to do so.
- Alerts and answers: who sent an alert and when, who answered, at what time, whether they said "I’m OK" or "I need help", who checked in someone without a phone, and whether the answer was confirmed with the phone lock.
- Location, only if you allow it: when you answer an alert (“I’m OK” or “I need help”), the app can save where you were at that moment. We never follow your location at any other time. It is deleted after about 24 hours.
- Phone data for notifications: an identifier Apple or Google gives us so we can send you alerts.
- Waitlist: if you leave your email or WhatsApp on this site, we only use it to tell you the app is out. To prevent abuse we keep an encrypted fingerprint of your connection for one day (never your IP address).
What we do not do
We do not sell your data. We do not show ads. We do not use your data for advertising or profiling. We do not track your location in the background.
Who sees your data
- Your family: the people in your circle see your name, your answers and, if you allowed it, where you were when you checked in. During an open alert, if you have not checked in, they can see your number to call you.
- Providers that help us run the app, only for that: Supabase (database and servers, in the United States), Twilio (the SMS with your sign-in code), Expo, Apple and Google (notification delivery) and Vercel (this website).
- Authorities, only when the law requires it.
How long we keep it
Location is removed from the active database about 24 hours after you answer. Your account and data are kept while you use the app. You can delete your account at any time in Settings → Delete my account: you leave your circles and your profile, registered phones and answers are deleted. Our providers’ backups are erased on their normal cycle.
Children
Accounts are for people aged 13 or older. Children and people without a phone do not create accounts: an adult in the family can add their name and, optionally, a contact phone number, to check them in.
Your rights
You can see and correct your data in the app (Settings), ask us for a copy, ask us to delete it or delete it yourself, and object to its use. If you live in California (CCPA/CPRA) or Mexico (ARCO rights under the LFPDPPP), you also have the rights those laws give you. Write to hola@estamosbien.app and we will answer within 30 days.
Security
Everything travels encrypted. Only the people in your family can see your circle’s information. In the app, each answer is confirmed with the phone lock (Face ID, fingerprint or passcode); if a phone has no lock, the answer shows as "unverified" so your family knows. No system is perfect, but we work to protect your data.
Changes
If we change this policy, we will tell you in the app before the change applies.